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Quality Management System

Quality Management Solutions for Your Business

 

Quality Management is a pivotal element of any organisation that produces goods and delivers services to their customers. By ensuring that your products and services meet specific criteria through Quality Control, you will optimise customer satisfaction and recurring business. People are always looking for the best deals and prices on products and services, trying to find the right brand that delivers Quality and acceptable price points. In the end, you can always play around with your price, but the Quality of your product will determine if your customers are happy. Many businesses might look past the efficiency of Quality Management because of their size or the industry that they operate in. Luckily, WWISE can assist any business, no matter the size or industry.

 

How Do I Evaluate the Quality of My Products and Services?

 

Customer satisfaction largely reflects the quality of your brand’s products and services. People are willing to pay for a product or service if they feel like they are getting the level of quality that they seek. Otherwise, they tend to find an alternative brand. To ensure that your products and services are up to standard, WWISE can develop and implement a Quality Management System that is built on the framework of ISO 9001. Such a Management System will give your business the tools and controls to optimise uality, from primary product manufacturing all the way through to service delivery. A QMS can also be seamlessly integrated with other Management Systems that utilise ISO frameworks, ensuring that it does not cause any intended interruptions or obstructions with current processes.

 

What is an ISO Framework?

 

The International Organisation for Standardisation (ISO) is a multinational organisation that publishes ISO Standards in accordance with various aspects of a successful organisation. These ISO Standards set forth internationally agreed-upon frameworks and guidelines to develop and implement Management Systems for specific elements such as Quality Management and Information Security to only name a few. ISO 9001 handles on efficient and optimised Quality Management Systems, delivering a template framework that can be applied to businesses of any size and within any industry. Therefore, your business can take advantage of a QMS to deliver better quality to your customers and give them a reason to do business with you again.

 

The Importance of Training and Awareness

 

As a business evolves, it is important to keep everyone up to date and aware of any changes to ensure that your organisation can flourish. WWISE offers training for your entire organisation, including management, to ensure that everyone is on the same page when a QMS is implemented into your business. By training people on how such a Management System functions, you take care that everyone is aware of the newly implemented processes and what is expected from them accordingly. As a result, your QMS will thrive and deliver optimal results for your business, leading to customers being satisfied with the level of Quality that they can expect from your brand.

 

Management System Maintenance and ISO Certification

 

WWISE is not a certification body, although we assist businesses to get certified for specific ISO Standards. We can develop and implement a Management System that complies with its accommodating ISO Standard, making your organisation eligible to be certified. We also offer maintenance solutions to keep your Management System up to date and compliant with the latest ISO regulations. If you are already certified, our maintenance solutions can assist you to keep your certification while constantly improving on the efficiency of your Management System.

 

Having a Quality Management System gives you the means to identify problematic areas within your business. To close any gaps within your organisation, annual QMS maintenance allows you to improve on your processes and be even more efficient moving forward. In the end, you want to build your business to reach new heights and be more competitive within your specific industry. A QMS is a step in the right direction, giving you more ways to improve your business and the Quality of your products and services.

 

WWISE is your answer when you are considering a Quality Management System for your business. We offer development, implementation, maintenance, and training solutions to take your business to new levels of efficiency. For more info on how we can assist your organisation, please contact us on 086 109 9473, 021 525 9159, or email us at admin@wwise.co.za.